TERMS & CONDITIONS
CUSTOMER CARE
AliceStore is committed to providing a clear, reliable, and supportive shopping experience. If you have questions about a product, order, payment, shipping, return, or refund, please contact us at alicestore.skincare@gmail.com.
When contacting us about an order, please include your full name, order number, and a brief description of your request. We will respond as soon as reasonably possible during regular business days. Please do not send payment card details or other sensitive financial information by email.
PRIVACY & DATA SECURITY
We respect your privacy and handle personal information in accordance with our Privacy Policy. We collect and use information as reasonably necessary to process orders, provide customer support, improve our services, prevent fraud, and communicate with customers who have chosen to hear from us.
Payments are processed by authorized third-party payment providers. Please do not submit payment card information through email, chat, or contact forms. Although we use reasonable safeguards, no online transmission or storage system can be guaranteed to be completely secure. For more information, please review our Privacy Policy.
ORDERS & PAYMENTS
Product availability, descriptions, prices, and promotions may change without notice. Prices are displayed in U.S. dollars unless otherwise stated. Applicable shipping charges and taxes, if any, are shown during checkout before payment is completed.
Orders are subject to acceptance, product availability, payment authorization, and fraud-prevention review. We may refuse or cancel an order when reasonably necessary, including in cases of pricing errors, suspected fraud, payment failure, or unavailable inventory. If a canceled order has already been charged, the applicable amount will be refunded to the original payment method.
PAYMENT METHODS
We accept the payment methods displayed as available during checkout. Payments are securely processed by authorized third-party payment providers, and availability may vary depending on the customer’s location, device, and order. AliceStore does not accept payment card details by email, chat, or contact form.
Shipping options, charges, and estimated delivery times are presented during checkout when available. Delivery estimates are not guarantees and may be affected by carrier delays, customs procedures, weather, address issues, or other circumstances beyond our reasonable control.
Returns, exchanges, and refunds are governed by our Shipping & Returns Policy. Customers should review that policy before completing a purchase and contact us promptly if an order arrives damaged, incorrect, or incomplete.
PROMOTIONS, CONTENT & LIABILITY
Promotional offers, coupon codes, gifts, and discounts are subject to their stated eligibility requirements, exclusions, availability, and expiration dates. Unless expressly stated otherwise, promotions cannot be combined. AliceStore may modify or end an offer when reasonably necessary, but changes will not affect completed eligible orders.
The AliceStore name, website design, original text, graphics, and other content owned by AliceStore may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission. Third-party names, trademarks, product images, and content remain the property of their respective owners and are used only as authorized or permitted by law.
Product information is provided for general informational and cosmetic-use purposes. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease. Customers should review product labels, ingredients, warnings, and instructions and consult a qualified professional when appropriate.
To the fullest extent permitted by applicable law, AliceStore is not responsible for indirect, incidental, or consequential losses arising from use of the website or products. Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded. We may update these Terms from time to time, and the revised version becomes effective when posted with an updated effective date.
Last updated: August 31, 2026.