SHIPPING & RETURNS
SHIPPING POLICY
AliceStore currently offers free standard shipping on orders delivered within the United States.
Orders are typically processed within 1–3 business days. Processing may take up to 5 business days during peak periods, holidays, or periods of high demand. Once an order has been processed and shipped, tracking information will be sent to the email address provided at checkout.
Estimated delivery within the United States is generally 10–18 business days from the date the order is confirmed. Delivery times are estimates and are not guaranteed. Delays may occur due to product availability, carrier operations, customs procedures, holidays, weather, address issues, or other circumstances beyond our reasonable control.
Please verify your shipping address before completing your purchase. If you notice an error, contact us immediately at alicestore.skincare@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate and provide the option to accept the delay or cancel the affected order for a full refund.
RETURN & EXCHANGE POLICY
Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact us at alicestore.skincare@gmail.com within 30 days of delivery. Include your full name, order number, a description of the issue, and clear photos or videos showing the product, original packaging, and shipping label.
Eligible claims will be reviewed, and we may offer a replacement or refund to the original payment method. In some cases, returning the affected item may not be required. Please do not send any product back without contacting us first and receiving return instructions.
Because many of our products are cosmetics, skincare, fragrance, or personal-care items, opened, used, or tested products cannot be returned for hygiene and safety reasons. We do not accept returns or exchanges for a change of mind, personal preference, fragrance preference, or an item ordered in error, except where required by applicable law.
Orders may be canceled only before processing begins. Contact us as soon as possible if you need to request a cancellation. Once an order has entered processing or has shipped, cancellation cannot be guaranteed.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, the refund may take approximately 5–10 business days to appear after it has been processed. Nothing in this policy limits any consumer rights that cannot legally be excluded.
Last updated: September 1, 2026.